Return & Refund Policy

At Drone Place BD, we strive to ensure a smooth and satisfactory shopping experience for all customers. This Return & Refund Policy explains the conditions, timelines, and requirements for returning products and requesting refunds.

By purchasing from our website (droneplacebd.com), you agree to the terms below.

1. Return Eligibility

You may request a return if any of the following conditions apply:

  • You received a defective or damaged product.
  • You received the wrong product.
  • The product does not match the description provided on our website.

2. Return Request Timeline

  • All return requests must be submitted within 7–10 working days from the date of delivery.
  • After this period, requests will not be accepted.

3. Conditions for Return

To qualify for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging.
  • All accessories, manuals, warranty cards, and freebies must be returned.
  • Products damaged due to misuse, mishandling, water exposure, or improper operation are not eligible for return.

4. Non-Returnable Items

For safety and quality reasons, some items cannot be returned unless they arrive defective:

  • Batteries
  • Propellers
  • FPV accessories
  • Memory cards
  • Fragile spare parts
  • Software-based products
  • Products damaged by the customer after delivery

5. Replacement Policy

If your product is defective or does not match the order:

  • You may choose a replacement instead of a refund.
  • Replacement will be provided based on stock availability.
  • If the product is unavailable, a refund will be issued.

6. Refund Policy

Once the returned product is received and inspected:

  • A refund will be processed within 7–10 working days.
  • Refunds will be issued using the same payment method used during purchase.
  • Delivery, shipping, or cash-on-delivery charges are non-refundable.

If the return request is rejected after inspection, the product will be sent back to the customer.

7. Order Cancellation

You may cancel an order before it is shipped.
Once shipped, the order cannot be canceled and will fall under the return policy.

8. Shipping Costs for Returns

  • If the product is defective, damaged, or incorrect, we will bear the return shipping cost.
  • If the customer requests a return for personal preference (not meeting return conditions), the return shipping charge will be deducted.

9. How to Request a Return or Refund

To initiate a return or refund:

  1. Contact us via email or phone:
    Email: droneplace32@gmail.com
  2. Provide order ID, product name, and a brief explanation.
  3. Attach photos or videos of the issue (if defective or damaged).
  4. Our team will verify and guide you through the next steps.

10. Liability

Drone Place BD is not responsible for:

  • Customer-caused damages
  • Unapproved modifications
  • Mishandling or improper usage
  • Any delay caused by courier or unforeseen circumstances

11. Policy Updates

We may update or modify this policy at any time without prior notice. All changes will be posted on this page.